Soltbaji Privacy Policy — How your information is protected

Soltbaji (soltbaji.onl) is an internationally licensed online gaming and Sports Betting platform. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") governs the handling of information between Soltbaji and all of its members.

By visiting the Soltbaji website, creating an account, or using any of our services, you agree to this Privacy Policy. This Policy is consistent with Bangladesh and international data protection laws.

This Policy covers the following: what information we collect, why we collect it, how we use it, who we share it with, and what rights you have over your data.

Soltbaji only collects information that is necessary to provide our services, meet legal obligations, and protect your account. We never collect excessive or unnecessary data.

Information collected during registration

• Full name (as per national ID or passport)
• Date of birth (for age verification)
• Mobile number or email address
• Residential address (for KYC verification)
• Preferred payment method details

Information collected for KYC verification

• National ID (NID) or passport copy
• Selfie photo (for identity verification)
• Proof of mobile banking account ownership
• Bank statement (where applicable)

Automatically Collected Information

• IP Address & Device Type
• Browser type and version
• Page visit time and duration
• Cookies & Session Data
• Gaming activity and betting history

Soltbaji uses your information only for legitimate purposes. The primary reasons we use your data are clearly outlined below:

• Account Management: For registration, login, and account verification
• Payment Processing: To process deposits and withdrawals securely
• KYC Verification: To verify age and identity and prevent financial fraud
• Customer Support: To resolve your issues quickly and effectively
• Security assurance: To detect fraud, money laundering, and duplicate accounts
• Promotional Communications: To inform you about bonuses and offers (you may opt out at any time)
• Legal Compliance: To meet regulatory requirements
• Service Improvement: To improve platform performance and enhance user experience

Soltbaji never sells or rents your personal information to third parties. However, there are certain circumstances where sharing your data may be necessary:

Authorized Data Sharing

• Payment Provider: To process transactions with payment partners such as bKash, Nagad, and Rocket
• KYC Partner: With authorized agencies for identity and age verification
• Game Software Provider: Limited information necessary to operate the games
• Legal Authorities: In response to a valid court order or lawful request from a law enforcement agency
• Audit & Compliance: For mandatory reporting to licensing authorities

All third parties we share data with are bound by strict confidentiality agreements and may only use the information for specified purposes.

Soltbaji retains your information only for as long as necessary. Any data that is no longer needed is securely deleted.

Retention Period

• Active account data: retained for the full duration the account remains active
• After account closure: up to 5 years (due to legal obligations)
• Financial transaction records: 7 years (in accordance with anti-money laundering laws)
• KYC Documents: 5 years after account closure
• Cookie data: until the end of the session or a maximum of 1 year

Data Storage Location

Soltbaji's servers are hosted in data centers that meet international security standards. All data is stored in encrypted form and backed up regularly.

Soltbaji uses cookies on its website to improve service quality and enhance your browsing experience. We only use essential and performance cookies.

Cookie Types

• Essential Cookies: To maintain login sessions and ensure security (these cannot be disabled)
• Performance Cookies: To analyze which sections of the site are most frequently used
• Functionality Cookies: To remember your preferences (language, theme)
• Analytics Cookies: To generate anonymous statistics (not shared with third parties)

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Every Soltbaji member has the following rights over their own data. Contact our support team to exercise any of these rights.

Soltbaji uses industry-leading technology to protect your information. Our security infrastructure is regularly updated and audited.

• 256-bit SSL Encryption: All communications on the website and app are encrypted
• Two-factor authentication (2FA): You can add an extra layer of security to your account
• Firewall & DDoS Protection: Protects servers from cyberattacks
• Regular penetration testing: Third-party security experts conduct regular vulnerability assessments
• Encrypted Database: All stored data is kept in encrypted form
• Access Control: Staff can only access the information necessary to perform their specific job functions
• Suspicious Activity Monitoring: Automated systems monitor account activity 24/7

Soltbaji strictly does not serve users under the age of 18. Collecting or storing data from minors is strictly prohibited.

• Age verification is mandatory at the time of registration
• Age re-verified during the KYC process
• Accounts suspected of belonging to a minor are suspended immediately
• Any minor's data collected inadvertently is deleted without delay

If a parent or guardian believes their child has created an account on Soltbaji, please contact our support team immediately. We will take prompt action.

Soltbaji reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, here is what we commit to:

• You will be notified in advance by email or SMS of any significant changes
• The "Last Updated" date will be clearly displayed at the top of the page
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy
• You will have the option to close your account if you do not agree to the updated policy

For any privacy-related questions, concerns, or complaints, please reach out to Soltbaji's dedicated privacy team:

• Email: [email protected]
• Live Chat: Chat button at the bottom right of the website
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24 hours

We take every privacy-related request seriously and are committed to resolving it as quickly as possible.